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Legal Transparency That Protects Your Account

We keep your account secure and your data private. Every deposit via DANA, OVO, GoPay or QRIS is verified and logged.

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pro788 Legal Transparency That Protects Your Account
REACH OUR TEAM

Get Legal Support When You Need It

Your account questions matter. We offer live support, email escalation and in-app messaging so you can reach us from the lobby, from your mobile device in Yogyakarta or Denpasar, or from desktop. Every inquiry is logged and tracked until resolved.

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby. Our team responds within seconds. Available 24/7 for account and legal queries.

Email Support

Send your question to [email protected] with your account email. We reply within 2 hours during peak times, same-day response guaranteed.

In-App Messaging

Go to Account > Help > Legal Inquiry. Your message is encrypted and stored with your profile for easy reference and follow-up.

SECURITY & DATA CARE

How We Protect Your Information

We encrypt all account data using industry-standard TLS 1.2 protocols. Your payment details are never stored locally on our servers; DANA, OVO, GoPay and QRIS transfers are tokenised and verified by our…

Data Encryption

All account, payment and personal data is encrypted end-to-end. Your password is hashed and salted; we cannot see it. Transfers via DANA, OVO, GoPay and QRIS are verified server-side.

Account Security

Enable two-factor authentication in Account Settings for extra protection. We log every login and withdrawal. Unusual activity triggers a verification request via your registered email.

Cookie Policy

Session cookies track your lobby navigation and language preference. No persistent tracking across devices without your consent. Visit Settings > Privacy to review and adjust cookie preferences anytime.

Data Retention

We keep transaction records and account logs for seven years for regulatory compliance and dispute resolution. You can request a full data export in Account > Legal > Download My Data.

Request Changes

Update your personal details, email address or payment method in Account > Profile. Request data deletion or correction via Account > Legal > Submit Request; we respond within 14 days.

Escalation

If you believe your account has been compromised, contact [email protected] immediately with the subject line 'URGENT: Account Security'. We freeze your account and investigate within 1 hour.

Legal & Account Frequently Asked

We get regular questions about account rights, data privacy, payment verification and account closure. Here are the ones we hear most.

Yes. Go to Account > Legal > Download My Data. We compile your account details, transaction history, login logs and profile information into a single encrypted file and email it to you within 7 days. You can also request deletion of specific data fields by submitting a formal request.

Visit the login page and click 'Forgot Password'. Enter your registered email and we'll send a reset link within 2 minutes. If you no longer have access to that email, contact live chat with your account ID and we'll verify your identity via payment history or phone number before unlocking access.

We retain all transaction records for seven years to comply with local audit and tax regulations. You can view your full transaction history in Account > Wallet > History anytime. Receipts for each DANA, OVO, GoPay or QRIS transfer are available to download from that same page.

Yes. Go to Account > Settings > Close Account and select your reason. We deactivate your account immediately and flag it for deletion. Transaction records required by law are retained for seven years; other personal data is deleted within 30 days. You can request expedited deletion via [email protected].

Your payment details are never stored on our servers. DANA, OVO, GoPay and QRIS transfers are tokenised by each payment provider and verified on their secure networks. We receive only a confirmation code. All deposits are encrypted and logged; you see every transaction in your Wallet instantly.

Contact [email protected] or live chat immediately with your transaction ID. We investigate all disputes within 24 hours. If the transaction was fraudulent, we reverse it and issue a refund to your original DANA, OVO, GoPay or QRIS account within 2–3 business days. Your account is secured while we investigate.

Yes. Visit Account > Settings > Restrictions. You can set daily Deposit references, session time-outs or pause withdrawals for a set period. These changes take effect immediately. To remove restrictions, contact our support team with 48 hours notice; we review your request and confirm removal when the hold period expires.

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