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How we safeguard your account and payment information

When you open an account with pro788, your personal data and every transaction through DANA, OVO, GoPay or QRIS is encrypted and stored securely.

Encrypted transactionsLocal payment securityAccount data access on requestClear retention timelines

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What data we collect and why

pro788 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, contact details, date of birth and payment information when you register your account. Your deposit and withdrawal history through DANA, OVO, GoPay and QRIS is recorded to verify transactions and prevent fraud. Device information—such as your IP address and browser type—helps us

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detect unauthorised access and keep your account secure. Game activity and session logs allow us to troubleshoot technical issues and respond to support requests. Where local law permits, we may use anonymised gameplay data to improve our platform. You can request a full copy of your
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personal data at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your privacy

Team online

Live chat support

Open the chat widget inside your account lobby or on this site. Our team responds during Indonesia business hours to address privacy questions, data requests and account concerns.

Email data requests

Send a formal data access or deletion request to our privacy team. Include your account username and a brief description. We aim to respond within seven business days.

Account settings panel

Update your contact information, email address and notification preferences directly in your account dashboard. Changes take effect immediately on all devices.

DATA HANDLING PRACTICES

Our commitments to your privacy and security

Encryption standard

All communications between your device and our servers use TLS 1.2 encryption. Payment data is tokenised so your actual DANA, OVO, GoPay or QRIS credentials are never stored on our systems.

Retention periods

We keep your account data for as long as your account is active. After closure, deposit and withdrawal records are retained for seven years to comply with local financial reporting requirements.

Third-party access

We share payment data only with licensed processors for DANA, OVO, GoPay and QRIS transactions. Anti-fraud partners receive only transaction flags, not your personal details. No data is sold to advertisers.

Cookie usage

We use session cookies to keep you logged in and preference cookies to remember your language and lobby settings. Analytical cookies track site usage to identify and fix bugs. You can disable non-essential cookies in your browser settings.

Account recovery

If you lose access to your account, we verify your identity using registered email, phone and payment history before resetting your password. This prevents unauthorised recovery attempts.

Your rights

You have the right to access, correct or request deletion of your personal data where local law permits. You may also object to certain processing or request a copy in portable format. Contact our support team to exercise these rights.

Your privacy questions answered

Your active account data is deleted within 30 days of closure. Transaction records for DANA, OVO, GoPay and QRIS deposits and withdrawals are kept for seven years to meet financial reporting obligations. You can request permanent deletion of records earlier where local law permits.

Payment credentials are never stored on our servers. Each transaction is tokenised and processed through licensed payment gateways with their own encryption. We monitor all transactions for unusual patterns and flag suspicious activity immediately.

Yes. Open a data access request through our support team by live chat or email. You will receive a downloadable file containing your registration details, transaction history, device logs and any communication records within seven business days.

We use session cookies to keep you logged in and analytical cookies to track site performance. You can disable non-essential cookies in your browser settings without losing core platform access. Session cookies allow live tables and sportsbook functions to work properly.

Only our support, fraud-prevention and payments teams access your data to service your account or investigate disputes. Payment processors for DANA, OVO, GoPay and QRIS receive only transaction details. No personal data is shared with marketing partners or sold to third parties.

Gameplay logs and session records are kept for 12 months to help us troubleshoot technical issues and respond to support requests. After 12 months, logs are deleted unless a dispute or investigation requires us to retain them longer.

Yes. Whether you access pro788 on your phone, tablet or desktop computer, your data is protected under the same encryption and retention standards. Your account settings and privacy preferences sync across all devices immediately.

How we safeguard your account and payment information

How to contact us about your privacy

Live chat support

Email data requests

Account settings panel

Our commitments to your privacy and security

Encryption standard

Retention periods

Third-party access

Cookie usage

Account recovery

Your rights

Your privacy questions answered

01 What happens to my data if I close my account?

02 How do you protect my DANA, OVO, GoPay and QRIS payments?

03 Can I see all the data you have about me?

04 Do you use cookies, and can I disable them?

05 Who has access to my personal information?

06 How long do you keep my session and gameplay logs?

07 Is my privacy policy the same across mobile and desktop?

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